Contact Us
We are here to assist you with any inquiries regarding our premium ethnic wear, order status, custom fits, or returns. Please feel free to reach out to our dedicated client support team.
Return & Refund Policy
Last Updated: May 22, 2026
At Vastra Aura, we aim to deliver premium ethnic wear and kurtis with proper quality checks before dispatch. Every product is carefully inspected, packed, and shipped to ensure you receive it in good condition.
1. Return Window
Customers can request a return within 5 days from the date of delivery. Return requests raised after 5 days of delivery will not be accepted.
2. Return Eligibility
To be eligible for a return, the product must meet all the conditions below:
- The product must be unused, unworn, unwashed, and undamaged.
- The original packaging must not be opened or damaged.
- All tags, labels, invoices, and original packaging must be intact.
- The product must be returned in the same condition as delivered.
- A valid order ID or proof of purchase is required.
3. Open Packaging Return Policy
If you wish to return the product, please do not open, remove, damage, or discard the original packaging. Returns may be rejected if the product packaging is opened, damaged, missing, or not in its original condition, unless the product is defective or damaged from our side.
4. Damaged or Defective Product
If you receive a product that is torn, damaged, defective, or incorrect due to our side, we will accept the return easily after verification. To raise a damaged/defective product claim, customers must contact us within 24 hours of delivery with:
- Order ID
- Clear photos of the product
- Photos/videos of the packaging
- Unboxing video, if available
After verification, we will offer a replacement, exchange, or refund as applicable.
5. Non-Returnable Cases
Returns will not be accepted in the following cases:
- Product packaging is opened or damaged without any valid defect claim.
- Product is used, washed, worn, altered, or damaged by the customer.
- Tags, labels, invoice, or original packaging are missing.
- Return request is raised after 5 days of delivery.
- Minor color difference due to lighting, photography, or screen display.
- Size issues where the delivered product matches the selected size chart.
- Product purchased during clearance sale, final sale, or special discount offer, unless damaged from our side.
6. Refund Process
Once we receive the returned product, our quality check team will inspect it. If the return is approved, the refund will be processed within 5 to 7 business days to the original payment method. For COD orders, the refund may be processed to the customer’s verified UPI or bank account.
7. Return Shipping
If the product is damaged, defective, or wrong from our side, we may arrange return pickup or guide you with the return process. For customer-side return reasons, return shipping charges may be borne by the customer.
8. Contact for Return
To request a return, contact us at:
Email: support@vastraaura.com
Business Hours: Monday to Saturday, 10:00 AM to 7:00 PM IST
Privacy Policy
Last Updated: May 22, 2026
This Privacy Policy explains how Vastra Aura collects, uses, stores, and protects your personal information when you visit our website or place an order.
1. Information We Collect
We may collect the following information:
- Name
- Phone number
- Email address
- Shipping and billing address
- Order details
- Payment status
- Website usage data
- Device, browser, and location-related information
2. How We Use Your Information
We use your information for:
- Processing and delivering orders
- Sending order updates
- Handling returns, refunds, and customer support
- Improving our website and services
- Sending promotional offers, only when applicable
- Fraud prevention and security checks
- Legal and compliance purposes
3. Payment Information
We do not directly store your complete card, UPI, or bank details. Payments are processed through secure third-party payment gateways.
4. Sharing of Information
We may share limited customer information with:
- Delivery and courier partners
- Payment gateway providers
- Website hosting and technical service providers
- Customer support tools
- Legal authorities, if required by law
We do not sell your personal data to third parties.
5. Cookies
Our website may use cookies to improve your browsing experience, track website performance, and show relevant products or offers. You can disable cookies from your browser settings, but some website features may not work properly.
6. Data Security
We take reasonable steps to protect customer information from unauthorized access, misuse, loss, or disclosure. However, no online platform can guarantee 100% security.
7. Marketing Communication
By placing an order or sharing your contact details, you may receive order-related messages and promotional communication from Vastra Aura. You may opt out of promotional communication anytime by contacting us.
8. Your Rights
You may request access, correction, or deletion of your personal information by contacting us.
9. Contact Us
For privacy-related questions, contact:
Email: support@vastraaura.com
Terms & Conditions
Last Updated: May 22, 2026
Welcome to Vastra Aura. By accessing our website and placing an order, you agree to the following Terms & Conditions.
Use of Website
By using this website, you agree that:
- You are using the website for lawful purposes only.
- You will provide accurate and complete information while placing an order.
- You will not misuse, copy, damage, or interfere with the website.
Product Information
We try our best to display product images, colors, prices, sizes, and descriptions accurately.
However, slight color variation may occur due to lighting, photography, editing, or screen display settings.
Pricing
All product prices are listed in Indian Rupees unless mentioned otherwise.
Prices may change without prior notice. Offers, discounts, and promotions may be available for a limited time only.
Orders
Once an order is placed, you will receive an order confirmation.
We reserve the right to cancel or refuse any order due to:
- Product unavailability
- Pricing error
- Payment failure
- Incorrect customer information
- Suspicious or fraudulent activity
Shipping & Delivery
We aim to dispatch orders within the mentioned timeline on our website.
Delivery time may vary depending on location, courier partner, weather, public holidays, or other unavoidable circumstances.
Return & Refund
Returns and refunds are governed by our Refund & Return Policy.
Customers must read the policy carefully before placing an order.
Customer Responsibility
Customers are responsible for:
- Selecting the correct size
- Providing correct delivery address and contact number
- Checking the product condition at delivery
- Raising any return or defect claim within the given timeline
Intellectual Property
All website content, including product images, logo, design, banners, text, graphics, and branding, belongs to Vastra Aura.
No content may be copied, reused, reproduced, or distributed without written permission.
Limitation of Liability
Vastra Aura will not be liable for indirect, incidental, or consequential losses arising from website use, delayed delivery, product misuse, or customer-side errors.
Changes to Terms
We may update these Terms & Conditions at any time. Updated terms will be posted on this page with the revised date.
Contact Information
For any questions, support, or complaints, contact:
Email: support@vastraaura.com
Business Hours: Monday to Saturday, 10:00 AM to 7:00 PM IST
